Delivery and Shipping

Free world wide shipping.

Delivery Times - Ready to ship Items:
I endeavour to ship 'Ready to Ship' items in 1-2 business days after payment has been received.

Delivery Times - Made to order and Bespoke orders:
The majority of my made to order pieces take around 2-3 weeks though in some cases longer.
Please contact me if you need something sooner and I will do my best to accommodate you.
Bespoke and custom orders will take around 4-6 weeks and again please let me know if you need something sooner.

UK Shipping:
All UK orders are sent using Royal mail Special Delivery which is tracked and insured.
Parcels arrive within 24 hours of being sent and I will send you tracking details after posting.
You will need to make sure that someone is available to sign for the parcel otherwise Royal Mail will put a note through your door asking you to collect it from your local sorting office which may take up to 48 hours for it to be sent there.
Parcels can also be sent to a place of work as long as someone can sign for it.

EU Shipping:
All EU orders are sent by Royal Mail International Air Sure and will take 3-5 working days to arrive from when the parcel is sent. This is only an estimate and it can take longer depending on customs clearance times. This service is tracked and insured.
You may charged for additional duties and customs fees imposed by your country and unfortunately I have no way of knowing if this will happen or how much this will be.

Rest of the world shipping:
All rest of the world orders are sent by Royal Mail International Air Sure and will take 5-7 working days to arrive from when the parcel is sent. This is only an estimate and it can take longer depending on customs clearance times. This service is tracked and insured.
You may charged for additional duties and customs fees imposed by your country and unfortunately I have no way of knowing if this will happen or how much this will be.

Import Taxes:
Unfortunately Tamara Gomez Jewellery can't be responsible for additional duties/taxes associated with customs. You can check with your country's local customs office to estimate what you can expect to pay in fees. It is the customers responsibility to know the customs law in their country and alert Tamara if there are restrictions or other issues. Once in a while a package can get held up in customs. The buyer therefore agrees to take full responsibility for the small risks involved in international shipping (delayed delivery, payment of duties, etc).

Domestic lost packages:
If for some reason Royal Mail cannot deliver your order, they will return the parcel back to me.
International lost packages:
If your order has been sent by Royal Mail once the purchase has been shipped it is in the hands of your countries postal service. I no longer have direct control over the item. If your parcel doesn't arrive within 3 weeks, unless there are major weather issues, it is considered lost and the buyer can use the unique USPS tracking number I supply to you when shipped to locate the package.